Question 1

How do I place an order on MayaPlaza?

Accepted Answer

Browse or search for a product, add it to your cart, and proceed to checkout. You'll need to log in with your registered email and mobile number, provide a delivery address, and complete payment. You'll receive an order confirmation email once the payment is successful.

Question 2

What payment methods do you accept?

Accepted Answer

We accept UPI (GPay, PhonePe, Paytm, etc.), Credit Cards, Debit Cards, Net Banking, and Cash on Delivery (COD). All online payments are processed securely through Razorpay.

Question 3

Is it safe to use my card on MayaPlaza?

Accepted Answer

Yes, absolutely. All card transactions are processed via Razorpay which is PCI DSS compliant. We do not store your card details on our servers.

Question 4

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be cancelled before they are dispatched. Once dispatched, cancellations are not possible. To request a cancellation, email support@mayaplaza.in immediately with your order number. For modifications (address, quantity), please contact us as soon as possible.

Question 5

Will I get a GST invoice for my purchase?

Accepted Answer

Yes, a GST-compliant invoice is generated for every order and sent to your registered email. You can also download it from the My Orders section in your account.

Question 6

Where do you deliver?

Accepted Answer

We currently deliver across India. Some remote locations may have longer delivery timelines or limited availability for certain product categories.

Question 7

How long does delivery take?

Accepted Answer

Standard delivery takes 3–7 business days depending on your location. Metro cities typically receive orders faster. You will receive tracking details via email and SMS once your order is dispatched.

Question 8

How can I track my order?

Accepted Answer

Once your order is shipped, you'll receive a tracking link via email. You can also visit My Account → My Orders to view the current status of your order.

Question 9

Is there a delivery charge?

Accepted Answer

No, delivery is completely free on all orders.

Question 10

What if I'm not available at the time of delivery?

Accepted Answer

Our delivery partner will attempt delivery up to 3 times. If all attempts fail, the order will be returned to our warehouse and a refund will be initiated. Please ensure someone is available at the delivery address.

Question 11

What is your return window?

Accepted Answer

We offer a 7-day return window from the date of delivery for eligible products. The item must be unused, in original packaging, with all accessories and documentation included.

Question 12

How do I initiate a return?

Accepted Answer

Email support@mayaplaza.in with your order number, item details, and reason for return (with photos if the product is damaged). Our team will respond within 2 business days with the next steps.

Question 13

When will I receive my refund?

Accepted Answer

Refunds for online payments are credited back to the original payment source within 5–7 business days of return approval. COD refunds are processed via bank transfer within 7–10 business days.

Question 14

Can I exchange a product instead of returning it?

Accepted Answer

Yes, we offer exchanges for the same product in a different variant subject to availability. Mention your exchange preference when initiating the return.

Question 15

Are all products on MayaPlaza genuine?

Accepted Answer

Yes. We source all products directly from authorised distributors and brand-certified suppliers. Every product is 100% genuine and comes with a valid manufacturer's warranty.

Question 16

What warranty do products come with?

Accepted Answer

Warranty terms vary by brand and product category. The warranty period is mentioned on each product page. Warranty is provided by the manufacturer and claims must be made through their authorised service centres.

Question 17

What if a product arrives damaged?

Accepted Answer

Please report damaged or defective products within 48 hours of delivery by emailing support@mayaplaza.in with photos or a video. We will arrange a free replacement or full refund after verification.

Question 18

Can I get a demo or installation for appliances?

Accepted Answer

Yes, for select large appliances (ACs, washing machines, refrigerators), free installation is provided in partnership with the brand's service team. Check the product page or contact us to confirm availability in your area.

Question 19

How do I create an account?

Accepted Answer

Click the account icon in the top navigation bar and enter your name, mobile number, and email address. An OTP will be sent to your email to verify and log you in.

Question 20

I didn't receive the OTP. What should I do?

Accepted Answer

Check your spam or junk folder first. If you still haven't received it, wait a minute and try requesting a new OTP. Make sure the email address you entered is correct. If the issue persists, contact support@mayaplaza.in.

Question 21

Is my personal information safe?

Accepted Answer

Yes. Your data is protected with industry-standard encryption (SSL/TLS). We do not sell your personal information to third parties. Refer to our Privacy Policy for full details.

Question 22

How do I update my profile or delivery address?

Accepted Answer

Go to My Account from the top navigation bar. You can update your name, email, and manage your saved addresses from your profile page.

Frequently Asked Questions

Orders & Payments

Shipping & Delivery

Returns & Refunds

Products & Warranty

Account & Privacy