Legal Information

MayaPlaza ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or place an order.

Personal Information you provide:

• Name, email address, mobile number, and delivery address
• Payment details (processed securely via Razorpay; we do not store card data)
• Account credentials (password stored in encrypted form)

Information collected automatically:

• IP address, browser type, and device identifiers
• Pages visited, time spent, and clickstream data
• Cookies and similar tracking technologies

• Process and fulfill your orders
• Send order confirmations, shipping updates, and invoices
• Provide customer support
• Personalize your shopping experience
• Send promotional offers (with your consent — you may opt out anytime)
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

We do not sell your personal data. We share information only with:

• Delivery partners — to ship your orders (name, address, phone number)
• Payment processors — Razorpay, for secure transaction processing
• Analytics providers — Google Analytics (anonymized usage data)
• Legal authorities — when required by law or court order

We use cookies to:

• Keep you logged in (authentication tokens)
• Remember your cart and wishlist
• Analyze Site traffic and usage patterns

You can control cookies through your browser settings. Disabling cookies may affect some features of the Site.

We retain your personal data for as long as your account is active or as required to provide services. Order records are retained for 7 years in compliance with Indian GST laws. You may request deletion of your account and associated data by contacting us.

We implement industry-standard security measures including SSL/TLS encryption, hashed passwords, and secure server infrastructure. However, no method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Under applicable Indian data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the relevant data protection authority

To exercise these rights, email support@mayaplaza.in.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Our Site is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us information, please contact us so we can delete it.

We may update this Privacy Policy periodically. Changes are posted on this page with a revised date. We encourage you to review this Policy regularly.

For privacy-related queries, contact our Data Protection Officer at support@mayaplaza.in or write to us at: MayaPlaza, Guruvayoor, Kerala — 680101, India.